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Service & Support
DAP Technologies is committed to providing a full range of service and support programs to its customers. We understand that efficient support is critical to your success and making sure your solutions run smoothly. This is why our staff of knowledgeable experts, who strive to exceed customer satisfaction, responds to your inquiries promptly and accurately.
 Customer Service Contact a support representative by phone or email. Place a repair request for DAP products through our Online RMA Form.  Technical Support Our commitment to providing high quality support and expertise. DAPCare Program Our service program adapted to fit your business needs. End of Life Notification April 25, 2007 Dear Valued DAP TECHNOLOGIES Partner, This letter provides notification of the end of life for the following XScale (PXA255) DAP Technologies product lines:
Mainly due to the fact that their microprocessor, the Marvel PXA255, is going End-Of-Life with a last time buy in June 2007, all above mentioned rugged handheld computers will cease manufacturing on January 31st, 2008. We will however continue to service this product in accordance with current or future maintenance agreements, or until January 31st, 2011 which ever is the longer time period. Effective now for the above mentioned products, the maximum DAPcare contract length is 3 years and DAP TECHNOLOGIES will not be liable in case of unavailability or obsolescence of parts or components during the course of the service contract. Orders for these products will be accepted until August 1, 2007 (existing blankets will be honored) with deliveries scheduled until January 31st 2008. New Bulverde platform brings Rugged Mobile Computing to the next level We suggest that you now take the opportunity to evaluate our Bulverde (PXA270) series which have the same form factors as the Xscale (PXA255) and now all run on Microsoft Windows CE 5.0 operating system. The Bulverde series offers a much more powerful Intel Xscale (Bulverde) PXA270 520 MHz (520MHZ) processor, more memory and many more options such as embedded WLAN 802.11b/g or Blue Tooth With the Bulverde’s aDAPtable End-Caps, DAP can offer you the solution that specifically meets your application most stringent requirements. You can pick from a large number of pre-configured end-caps that bring functionalities such as a 1.3Mp camera with Flash, a 1D laser barcode laser scanner, a 1D/2D CMOS Imager barcode reader, a state-of-the-art internal GPS, etc. The aDAPtable end cap can also be used to integrate all kinds of customer/application specific features or interfaces The Bulverde product line includes:
If you have any questions about how DAP TECHNOLOGIES can help you transition onto the new hardware platform, don’t hesitate to contact your Business Development Manager. New Name We would like to take this opportunity to remind you that DAP Technologies, LTD and JLT Mobile Computers have merged to form Roper Mobile Technology (www.ropermobile.com). JLT Mobile Computers is a Phoenix, Arizona-based company specializing in rugged vehicle mount computers that are used throughout the world in warehousing, construction, mining, law enforcement and in many other remote environments. Both Companies are subsidiaries of Roper Industries, Inc. (NYSE: ROP). As a Roper Mobile Technology partner, you can expect to receive a broader choice of reliable, rugged mobile computing solutions backed by an international network of service and support. We also continue our tireless dedication to designing more flexible, reliable computing solutions that solve the specific problems you encounter in harsh environments every day. If you have any questions, please contact: Claudia Bialosh at Tel: 418.681.7835 × 2372 Toll Free: 1.800.363.1993 × 2372 e-mail: c.bialosh@daptech.com Thank you for your confidence in DAP TECHNOLOGIES products. Important Notice for our European Customers Gennevilliers, March 29th, 2007 Dear Valuated Customer, We are pleased to announce the appointment of Mr Valter Emanuel at DAP Technologies as General Sales Manager - Southern Europe. Mr Emanuel will contact you as soon as possible in order to schedule a meeting with your organization. Please do not hesitate to contact him at DAP Technologies Europe office at: + 33 1 41 21 95 95 or by E-mail at: v.emanuel@daptech.com. We also want to inform you that we have evaluated our infrastructure needs and that we have decided to transfer our Service Center activities within DAP Technologies' Service Center in United Kingdom. This change is effective April 02nd, 2007. With this reorganization, we will increase our support to you with one larger centralized service center compared to our current structure. We aim to improve our customer satisfaction and desire to have quality service during vacations and peak periods. For all requests for units' repairs, it is preferable to contact us by E-mail at: serviceeurope@daptech.com. You can also join us by phone: + 33 1 41 21 95 95. Please give the serial number of the unit and a description of the problem. An RMA number will be supplied. Please indicate this RMA number on your packing slip. Therefore, as of April 02nd, 2007 your new ship to address, for warranty work, DAPCare or out of warranty service and repairs is: DAP Technologies Europe 25 Nuffield Way Abingdon, Oxfordshire OX14 1RL United Kingdom We believe that this change will allow us to provide improved service and support to our based customers and will contribute to develop your activities. Please do not hesitate to contact us if you have any questions. Best regards, DAP Technologies _________________________________ Iwona Lukaszewicz Financial Manager |
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DAP Technologies reserves the right to change product specifications without notice.
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